Refund policy

Not the right fit? No problem. We accept returns for any reason within 30 days of receiving your order — no need to explain yourself.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@brandedwest.store. If your return is accepted, we'll send you a return shipping label and instructions on where to send your package. Items sent back without first requesting a return will not be accepted.

Note: While our tees are printed to order, we still honor the full 30-day return window above.

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We'll notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or card company to process and post the refund.

If more than 15 business days have passed since we approved your return, contact us at support@brandedwest.store.

Our return address: 20183 Pomelo Road, Santa Rosa, TX 78593